FAQs & Troubleshooting
Latest |
380 Results
- 5119/07/2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 5205/07/2022Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 5330/06/2022I can print but cannot scan via network. (For Mac)
- 5430/06/2022Scan a document into PaperPort™ using the TWAIN driver
- 5523/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5620/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 5709/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5802/05/2022When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 5920/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6020/04/2022Ink Low
- 6111/04/2022Wireless setup is requesting a WPS PIN to complete the setup
- 6207/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 6301/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 6401/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 6524/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 6624/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 6717/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 6810/11/2021Open the Control Panel (For Windows)
- 6912/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 7022/03/2021Low Temperature
- 7119/03/2021I get a TS error when trying to print on a wireless network.
- 7219/03/2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7302/03/2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7417/02/2021Set up your Brother machine on a wireless network.
- 7515/02/2021Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 7611/02/2021I am having an issue receiving faxes.
- 7729/12/2020Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 7820/10/2020Replace Ink
- 7915/10/2020Install PaperPort™ 12SE onto Windows 10.
- 8015/10/2020Install FaceFilter Studio onto Windows 10.
- 8127/07/2020The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 8216/07/2020Cannot print after a Windows 10 update (June 2020)
- 8306/07/2020Scan using XSane or GIMP (Linux)
- 8406/07/2020Important points for specifying the scan area (Linux)
- 8506/07/2020What driver package format is supported by my Linux distribution?
- 8602/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 8713/05/2020Firewall port requirements of the Scan Key Tool (Linux)
- 8811/05/2020Enable the Brother machine's network interface.
- 8906/04/2020I installed scan-key-tool, but it does not work. (Linux)
- 9006/04/2020Delete a network scanner entry. (Linux)
- 9120/01/2020Ink Absorber Full
- 9206/01/2020When I print images, the quality is not good (Linux)
- 9306/01/2020Load A3 or ledger paper and program my Brother machine to print on it.
- 9403/12/2019The downloaded driver's name is different from my machine's name. (Linux)
- 9503/12/2019The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 9627/11/2019Print command (LPR) (Linux)
- 9727/11/2019My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 9814/11/2019I cannot send a fax using PC-FAX (Windows 10)
- 9930/10/2019Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 10030/10/2019Scan from the Brother iPrint&Scan application using Windows Phone.