FAQs & Troubleshooting
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383 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4The printer status is Offline or Paused.
- 5Replace Ink
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8How do I load paper?
- 9Paper Jam
- 10Can I print from or scan to Android™ Smartphone?
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12How do I know which side up my photo paper should be in the tray?
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 16When I print, the pages are smudged with ink.
- 17No Paper Fed
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Document Jam
- 20What is Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22One or more of my colors are not printing (blank).
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24How can I store a One Touch or Speed Dial number from my Brother machine's Caller ID History?
- 25Change the number of times my Brother machine rings before it answers.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27How do I load envelopes into my machine?
- 28The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 29Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 30Ink Low
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 33I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 34When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 35Load A3 or ledger paper and program my Brother machine to print on it.
- 36The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 37Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 38Is my Brother machine compatible with Windows Vista?
- 39"Offline" appears on the Status Monitor.
- 40The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 41Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 42Unable to Print 3X
- 43How do I know which receive mode to select?
- 44Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46Can I transfer faxes to the PC when my machine has a mechanical problem?
- 47I cannot install Brother drivers on Debian 10 or later (Linux)
- 48What driver package format is supported by my Linux distribution?
- 49I cannot print using my Brother machine on a wireless network (Mac)
- 50I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)