FAQs & Troubleshooting
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368 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Paper Jam
- 4When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 5What is Brother iPrint&Scan?
- 6My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10What driver package format is supported by my Linux distribution?
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Can I print from or scan to Android™ Smartphone?
- 14Replace Ink
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16How do I load paper?
- 17A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 18Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Can I use voice mail on the same line as my Brother machine?
- 21Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Locate files scanned with ControlCenter2 (For Macintosh)
- 25Ink Low
- 26Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 27What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 28"Offline" appears on the Status Monitor.
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 30I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 33What is AirPrint?
- 34Change the number of times my Brother machine rings before it answers.
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 37Print using only the black ink cartridge when the Color cartridges have run out.
- 38How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 39Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 40How to scan a document from a Windows application?
- 41I cannot print using my Brother machine on a wireless network (Mac)
- 42How to identify your Operating System (OS).
- 43The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 44The edge of glossy paper is smudged.
- 45Change the printer driver settings (Windows/macOS)
- 46Can third party ink be used to refill the ink cartridges?
- 47I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 48What is Distinctive Ring and how do I program it?
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)