FAQs & Troubleshooting
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140 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Replace Ink
- 3Paper Size Mismatch
- 4Install Starter Ink
- 5Printer Jam or Paper Jam
- 6No Paper / No Paper Fed/ No Paper Fed [Tray 1/2/3]
- 7Cannot Detect Ink Volume
- 8Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 9Cover is Open
- 10(Video) Set up your Brother machine
- 11Cannot Scan XX or Unable to Scan XX
- 12Cannot Print XX or Print Unable XX
- 13Paper Tray not detected / Paper Tray 1/2/3 not detected / Paper Tray #1/2/3 not detected
- 14Ink Low
- 15Document Jam
- 16Cannot Detect
- 17Set up your Brother machine on a wireless network (Windows/macOS)
- 18Install the Brother Mobile Connect application (for mobile device)
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20I cannot print on a wireless (Wi-Fi) network (Windows)
- 21What is the default password for my BRAdmin or Web Based Management?
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23Wrong Ink Cartridge
- 24I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 25I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27I cannot print using my Brother machine on a wired network (Windows/macOS)
- 28Change the printer driver settings (Windows)
- 29Printer Locked
- 30Wireless setup is requesting a WPS PIN to complete the setup
- 31I cannot print on a wireless (Wi-Fi) network (Mac)
- 32Protect your Brother machine against unauthorised access over the network
- 33Delete print jobs from the print queue.
- 34I cannot find some option in the Printing preferences. (For Windows)
- 35Paper is Jammed in the Back of the Machine
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37Print the Network Configuration Report
- 38When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 39My Brother machine could not be found over the network when I installed drivers on my computer.
- 40Print using only the black ink cartridge when the Color cartridges have run out.
- 41One or more of my colors are not printing (blank).
- 42I am experiencing issues sending a fax.
- 43How to scan a document from a Windows application?
- 44I cannot print full-page photos or images using Email Print.
- 45I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 46Configure and use PC-FAX (CUPS) (Linux)
- 47Update the Driver or Firmware for your Brother machine
- 48Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 49Access Web Based Management
- 50Open the Status Monitor (Windows)