FAQs & Troubleshooting
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283 Results
- 1(Video) Load A3/Ledger paper (Tray1)
- 2(Video) Load A4/Letter paper
- 3(Video) Load paper in the Multi-Purpose tray (MP tray)
- 4Replace Ink
- 5(Video) Load an Envelope (Manual Feed Slot)
- 6Ink Low
- 7Paper Jam (With Video Instructions)
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11(Video) Connect telephone line and power cords
- 12No Paper Fed
- 13Where is the USB port on the machine?
- 14Load paper in the paper tray
- 15Delete print jobs from the print queue.
- 16Paper tray not detected/ Paper tray #2 not detected
- 17Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 18Unable to Print XX or Unable to Initialize XX (With Video Instructions)
- 19Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 20Can I print from and scan to iPhone, iPod touch and iPad?
- 21Forward a fax to another fax machine when my machine has a mechanical problem.
- 22(Video) Unpack your Brother machine
- 23After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Connect your Brother machine to your mobile device via a wireless router or access point.
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Load Paper in the Multi-purpose Tray (MP Tray)
- 28Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 29Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 30The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 31Ink Absorber Full / Ink Absorber Pad Full
- 32Low Temperature
- 33Can I print from or scan to Android™ Smartphone?
- 34Document Jam (With Video Instructions)
- 35Confirm that a FAX I sent was received correctly.
- 36Reset the network settings to the factory default.
- 37Verify if the Brother machine has a dial tone.
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 40Add your Brother machine with AirPrint (macOS)
- 41Enable the Brother machine's network interface.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Install starter ink cartridges
- 44A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 45Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
- 47Install Starter Ink
- 48I cannot make borderless prints.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50The edge of glossy paper is smudged.