FAQs & Troubleshooting
![]() |
Popular |
![](/g/b/img/product/mfcj5620dw_us_eu.jpg)
MFC-J5620DW
283 Results
1.
(Video) Load A3/Ledger paper (Tray1)
2.
(Video) Load A4/Letter paper
3.
Ink Low
4.
(Video) Load paper in the Multi-Purpose tray (MP tray)
5.
Replace Ink
6.
No Paper Fed
7.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
8.
(Video) Load an Envelope (Manual Feed Slot)
9.
Print using only the black ink cartridge when the Color cartridges have run out.
10.
Paper Jam (With Video Instructions)
11.
Can I print from and scan to iPhone, iPod touch and iPad?
12.
Where is the USB port on the machine?
13.
(Video) Connect telephone line and power cords
14.
When I try to scan the document, the scanner application crashes. (OS X 10.11)
15.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
16.
Load paper in the paper tray
17.
Paper tray not detected/ Paper tray #2 not detected
18.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
19.
Can I print from or scan to Android™ Smartphone?
20.
Forward a fax to another fax machine when my machine has a mechanical problem.
21.
Confirm that a FAX I sent was received correctly.
22.
Verify if the Brother machine has a dial tone.
23.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
24.
Delete print jobs from the print queue.
25.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
26.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
27.
I still receive the error message "Paper Jam" after I removed the jammed paper. (With Video Instructions)
28.
I cannot make borderless prints.
29.
The edge of glossy paper is smudged.
30.
Unable to Print XX or Unable to Initialize XX (With Video Instructions)