FAQs & Troubleshooting
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282 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 3Replace Ink
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 7Scan multiple pages into one file instead of each scan being saved as a separate file.
- 8Paper Jam
- 9I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 10My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 11Ink Low
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13(Video) Unpack your Brother machine
- 14(Video) Connect telephone line and power cords
- 15Use voice mail on the same line as my Brother machine.
- 16Brother iPrint&Scan cannot find my Brother machine (macOS)
- 17Wrong Ink Cartridge
- 18Setup a Brother machine on a wireless (Wi-Fi) network.
- 19(Video) Install Ink Cartridges
- 20I cannot make borderless prints.
- 21The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 24What is Distinctive Ring and how do I program it?
- 25I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 26I cannot print on a wireless (Wi-Fi) network (Windows)
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Scan to Email Attachment Using ControlCenter4 Advanced Mode (Windows®)
- 29Cannot Detect Ink Volume
- 30Print both sides of paper or a booklet automatically
- 31Reset Your Brother Machine
- 32Out of Memory
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 34I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 35(Video) Set up your Brother machine
- 36After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 37Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 38"Offline" appears on the Status Monitor.
- 39Install Starter Ink
- 40Document Jam
- 41Cannot print after a Windows 10 update (June 2020)
- 42Install the starter ink cartridges
- 43Out of Fax Memory
- 44Change the printer driver settings (Windows/macOS)
- 45Forward a fax to another fax machine when my machine has a mechanical issue.
- 46What is the recommended paper?
- 47Print a Fax Stored in the Machine's Memory
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49Add your Brother machine with AirPrint (macOS)
- 50Can I use my Brother printer with a 64 bit Linux distribution? (Linux)