FAQs & Troubleshooting
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282 Results
- 1Replace Ink
- 2Paper Jam
- 3Ink Low
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 6The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8High Temperature
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Telephone Line Interference/VoIP.
- 11Unable to Print XX
- 12"Offline" appears on the Status Monitor.
- 13Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 14Cover is Open
- 15Setup a Brother machine on a wireless (Wi-Fi) network.
- 16Sleep
- 17Unable to Scan / Scan Unable
- 18Transfer faxes to the PC when my machine has a mechanical issue.
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 21Brother iPrint&Scan cannot find my Brother machine (macOS)
- 22I cannot print using my Brother machine on a wireless network (Mac)
- 23(Video) Load A4/Letter paper
- 24I cannot make borderless prints.
- 25Scan multiple pages into one file instead of each scan being saved as a separate file.
- 26Check the remaining ink or toner level (Linux)
- 27Cannot Detect
- 28Forward a fax to another fax machine when my machine has a mechanical issue.
- 29Check the Print Alignment from Your Brother Machine
- 30Check the Print Quality
- 31Print as a Poster (Windows®)
- 32(Video) Set up your Brother machine
- 33(Video) Connect telephone line and power cords
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Install Starter Ink
- 36One or more of my colors are not printing (blank).
- 37Document Jam
- 38I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 39Printing is slow or printed images are too dark (Windows)
- 40(Video) Update the Driver or Firmware for your Brother machine
- 41Set up your Brother machine on a wireless network.
- 42Wrong Ink Cartridge
- 43Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 44Combine multiple scanned documents into a single file with PaperPort™
- 45Cannot Detect Ink Volume
- 46What is Brother iPrint&Scan?
- 47Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 48Low Temperature
- 49Choose receive mode.
- 50I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.