FAQs & Troubleshooting
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MFC-J491DW
282 Results
1.
Replace Ink
2.
(Video) Load A4/Letter paper
3.
Ink Low
4.
Setup a Brother machine on a wireless (Wi-Fi) network.
5.
Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
6.
Paper Jam
7.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
8.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
9.
Install Starter Ink
10.
Load envelopes
11.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
12.
I cannot make borderless prints.
13.
Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
14.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
15.
Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
16.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
17.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
18.
When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
19.
Cannot Detect Ink Volume
20.
Printing/ Scanning with a mobile device
21.
Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
22.
Print both sides of paper or a booklet automatically
23.
Scan multiple pages into one file instead of each scan being saved as a separate file.
24.
Document Jam
25.
Where is the USB/Ethernet port on the machine?
26.
Clear wide, faded, horizontal lines(banding) appearing on printed documents.
27.
I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
28.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
29.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
30.
Load Documents on the Scanner Glass