FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 3The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 4What is Brother iPrint&Scan?
- 5(Video) Load A4/Letter paper
- 6How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
- 7Replace Ink
- 8Print the Network Configuration Report
- 9(Video) Load A3/Ledger paper
- 10Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Macintosh)
- 11I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 12(Video) Install Ink Cartridges
- 13I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2008, Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016 or Windows Server 2022.
- 14Load A4, Letter, or Executive Size Paper in Paper Tray #1 / Paper Tray #2
- 15Load Paper in the Multi-purpose Tray (MP Tray)
- 16The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18What is Brother Web Connect?
- 19Use voice mail on the same line as my Brother machine.
- 20One or more of my colors are not printing (blank).
- 21I cannot open the scanned file from Scan to FTP.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26(Video) Unpack your Brother machine
- 27The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30The edge of glossy paper is smudged.
- 31Print both sides of paper or a booklet automatically
- 32What driver package format is supported by my Linux distribution?
- 33About Envelopes
- 34Check the Print Quality
- 35Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 36My Brother machine could not be found over the network when I installed drivers on my computer.
- 37Download a file from the "Downloads" section and save it to Windows 8 computer.
- 38Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 39What is AirPrint?
- 40Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 41The printer status is Offline or Paused.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Can third party ink be used to refill the ink cartridges?
- 44Load Envelopes in Paper Tray #1
- 45Load A3, Ledger, or Legal Size Paper in Paper Tray #1 / Paper Tray #2
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Load Photo Paper in Paper Tray #1
- 48Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 49Cannot Detect
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.