FAQs & Troubleshooting
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MFC-J3930DW
342 Results
1.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
2.
Print using only the black ink cartridge when the Color cartridges have run out.
3.
My Brother machine could not be found over the network when I installed drivers on my computer.
4.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
5.
Setup a Brother machine on a wireless (Wi-Fi) network.
6.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
7.
(Video) Load A3/Ledger paper
8.
Paper Jam
9.
When I try to print or scan using the NFC feature in iPrint&Scan, other applications start. (Android™ 10)
10.
After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
11.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
12.
Print the Network Configuration Report
13.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
14.
(Video) Connect telephone line and power cords
15.
How can I use my NFC-enabled Android™ device with the Brother NFC-enabled machine?
16.
A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
17.
I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
18.
Change the Print Setting Options When Having Printing Problems
19.
Correct the Paper Feed to Clear Vertical Lines
20.
(Video) Load A4/Letter paper
21.
Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
22.
My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
23.
Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
24.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
25.
The printer status is Offline or Paused.
26.
How do I use Mopria™ Print Service (MPS) with my Brother machine?
27.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
28.
The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
29.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
30.
The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.