FAQs & Troubleshooting
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385 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Load paper in the paper tray
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6Document Jam
- 7Replace Toner
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9What is Brother iPrint&Scan?
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12Replace Parts
- 13I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Curled or wavy
- 17Replace WT Box
- 18Clean the scanner to improve the copy or fax quality (video instructions available)
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20I cannot print using my Brother machine on a wireless network (Mac)
- 21The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 22Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 23White lines, bands or ribbing across the page
- 24Replace Drum
- 25Turn the Toner Save mode on or off
- 26When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 27Adjust color settings by using the custom setting in the printer driver
- 28Offset image
- 29Poor fixing
- 30Jam Duplex
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32Cover is Open
- 33Wrinkle
- 34A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36The printer status is Offline or Paused.
- 37Carry out calibration to improve the color density
- 38Replace Belt
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40All one color
- 41Completely blank or some colors are missing.
- 42Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 43Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 44Discover the MAC address of the Brother network card
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46What driver package format is supported by my Linux distribution?
- 47When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 48Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 49I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".