FAQs & Troubleshooting
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MFC-9970CDW
385 Results
1.
I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
2.
Load paper in the paper tray
3.
Reset the network settings to the factory default (video instructions).
4.
I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
5.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
6.
What is Brother iPrint&Scan?
7.
Wrinkle
8.
Replace Toner
9.
Replace Belt
10.
Carry out calibration to improve the color density
11.
I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
12.
Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
13.
I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
14.
Replace Parts
15.
Jam Duplex
16.
Jam MP Tray
17.
Colored lines across the page
18.
I cannot print using my Brother machine on a wireless network (Mac)
19.
Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
20.
Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
21.
The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
22.
Can I print from or scan to Android™ Smartphone?
23.
Can I print from and scan to iPhone, iPod touch and iPad?
24.
No Tray
25.
I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
26.
Adjust color settings by using the custom setting in the printer driver
27.
Can I use voice mail on the same line as my Brother machine?
28.
Color misregistration
29.
Poor fixing
30.
Document Jam