FAQs & Troubleshooting
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363 Results
- 1What is Brother iPrint&Scan?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7Can I print from or scan to Android™ Smartphone?
- 8Printouts have wrinkles.
- 9Duplex (two-sided) scan
- 10The printer status is Offline or Paused.
- 11I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 12I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 13Pre-Required Procedures (Linux)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Tips for copy/scanning and preventing document jams
- 16Can I use voice mail on the same line as my Brother machine?
- 17What is the recommended paper?
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Printouts have toner scatter or toner stain.
- 20Colors are light or unclear on the whole page.
- 21I cannot print using my Brother machine on a wireless network (Mac)
- 22I cannot print using my Brother machine on a wireless network (Windows)
- 23I still receive the error message "Replace Parts Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 24Spots are printed at 75mm.
- 25Nothing is printed on the page or some colors are missing.
- 26Adjust color settings by using the custom setting in the printer driver
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Can I transfer faxes to the PC when my machine has a mechanical problem?
- 30Replace the drum unit.
- 31Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 34I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 35The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 36I cannot connect to the Active Directory running on Windows Server 2003 using the LDAP feature. The error message "error code=8" appears at the end of the configuration using Web Based Management, or "Server Time-out" error message appears on the LCD. What should I do?
- 37What kind of memory can I use?
- 38Confirm that a FAX I sent was received correctly
- 39I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 40What driver package format is supported by my Linux distribution?
- 41The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 42I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 43Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 44Color around the edge of printing is incorrect.
- 45Set up my Brother machine to forward the received faxes to another location.
- 46How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 47What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?