FAQs & Troubleshooting
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369 Results
- 1What is Brother iPrint&Scan?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 9Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 10I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 11Replace Parts
- 12Replace WT Box
- 13Jam Inside
- 14Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 18The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 19Can I print from or scan to Android™ Smartphone?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22Replace Belt
- 23Colored lines across the page
- 24White lines, bands or ribbing across the page
- 25Replace Drum
- 26Scan from the Brother iPrint&Scan application using Windows Phone.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29Store numbers on my Brother machine for easy dialing from the control panel. (For users who installed the Internet fax feature into their Brother machines.)
- 30Reset the network settings to the factory default (video instructions available)
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 33The printer status is Offline or Paused.
- 34Can I use voice mail on the same line as my Brother machine?
- 35Document Jam
- 36Jam MP Tray
- 37White streaks or bands down the page
- 38Replace Toner
- 39Completely blank or some colors are missing.
- 40Cannot print after a Windows 10 update (June 2020)
- 41Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 42I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 43Change the printer driver settings (Windows/macOS)
- 44Cartridge Error
- 45No Waste Toner
- 46Cover is Open
- 47Drum Error (Drum!)
- 48Clean the inside of the machine (video instructions available)
- 49Curled or wavy
- 50When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.