FAQs & Troubleshooting
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369 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 6Can I print from or scan to Android™ Smartphone?
- 7Replace Parts
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Jam Duplex
- 10The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 11Jam Inside
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 15Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 16Jam MP Tray
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18Condensation
- 19I'm using Macintosh. What is the PreScan option used for?
- 20I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 21Turn the Toner Save mode on or off
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23What is Brother iPrint&Scan?
- 24Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 25Curled or wavy
- 26Wrinkle
- 27Tray 2 Error
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 29Store numbers on my Brother machine for easy dialing from the PC.(For users who installed the Internet fax feature into their Brother machines.)
- 30Replace WT Box
- 31Jam Rear
- 32Reduce the size of a received fax to fit the size of the paper in the Brother machine
- 33All one color
- 34Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 35Carry out calibration to improve the color density
- 36Load paper in the paper tray
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40Adjust color settings by using the custom setting in the printer driver
- 41The printer status is Offline or Paused.
- 42Color misregistration
- 43Replace Belt
- 44Jam Tray 1 / Jam Tray 2
- 45Replace Toner
- 46White spots or hollow print
- 47Protect your Brother machine against unauthorised access over the network
- 48Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 49Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 50I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.