FAQs & Troubleshooting
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308 Results
- 116/04/2025Scan a document using Brother iPrint&Scan. (macOS only)
- 216/04/2025Where can I download Brother iPrint&Scan application for Mac?
- 316/04/2025I cannot print from my computer via USB.
- 415/04/2025I can print but cannot scan via network. (For Mac)
- 503/03/2025What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 605/02/2025Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 713/12/2024How to identify your Operating System (OS).
- 824/10/2024The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 915/10/2024I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 1019/06/2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 1105/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 1214/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 1331/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1418/01/2024Send a PC-FAX
- 1504/01/2024Easy Scan to E-mail
- 1604/12/2023Toner Low
- 1717/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1808/11/2023How to scan a document from a Windows application?
- 1910/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 2027/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2108/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2201/06/2023Add your Brother machine with AirPrint (macOS)
- 2301/06/2023Delete print jobs from the print queue.
- 2410/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2507/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 2607/04/2023I cannot print using my Brother machine on a wireless network (Windows)
- 2727/03/20232-sided (duplex) scan
- 2827/03/2023"Offline" appears on the Status Monitor.
- 2927/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3027/03/2023Change the printer driver settings (Windows/macOS)
- 3127/03/2023The printer status is Offline or Paused.
- 3224/03/2023Open the Status Monitor
- 3317/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3417/03/2023I can print but cannot scan via network. (For Windows)
- 3517/03/2023Open the "Scanners and Cameras" and Properties.
- 3615/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3714/02/2023Receive faxes on the computer for Windows (PC-FAX Receive)
- 3814/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 3914/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4019/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4119/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 4224/11/2022Log on as a restricted user when the Secure Function Lock feature is turned ON.
- 4315/11/2022Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 4420/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4517/10/2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 4627/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4726/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 4813/09/2022Print a document securely using the Secure Print feature (Windows)
- 4906/09/2022Configure and use PC-FAX (CUPS) (Linux)
- 5030/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)