FAQs & Troubleshooting
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307 Results
- 1Replace Drum
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5Drum Error (Drum!)
- 6I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 9The color of your printouts is not what you expected
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11"Offline" appears on the Status Monitor.
- 12Jam 2-sided
- 13Can I print from or scan to Android™ Smartphone?
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 16Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 17Replace WT (waste toner) Box
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20Jam Rear
- 21Curled or wavy
- 22Replace Toner
- 23Replace Fuser
- 24Nothing is printed on the page
- 25Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 26What is the recommended paper?
- 27Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30Belt End Soon
- 31No Paper
- 32I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 33Replace PF Kit xx
- 34Add your Brother machine with AirPrint (macOS)
- 35Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 36What is Brother iPrint&Scan?
- 37Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 38Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40The printer status is Offline or Paused.
- 41Cover is Open
- 42I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 43Replace Belt
- 44Jam Tray 1 or Jam Tray
- 45Ghost
- 46How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 47WT Box End Soon
- 48What can happen if the wrong paper is used in your machine.
- 49Print on envelopes, labels or thick paper from the Manual feed slot
- 50Use voice mail on the same line as my Brother machine.