FAQs & Troubleshooting
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321 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Printouts are curled or wavy.
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 8Adjust color settings by using the custom setting in the printer driver
- 9What is Brother iPrint&Scan?
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Printouts have wrinkles.
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Turn the Toner Save Mode on or off.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17What is the recommended paper?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19Can I print on transparencies e.g. for overhead projectors?
- 20The printer status is Offline or Paused.
- 21Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 22The toner does not fix to paper well. (Poor fixing)
- 23I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 24The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 27Print on plain paper or bond paper from the Manual feed slot
- 28I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 29Set up my Brother machine to forward the received faxes to another location.
- 30Can I use voice mail on the same line as my Brother machine?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32Reset the network settings to the factory default (video instructions available)
- 33I can receive a fax, but cannot receive a telephone call.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35Print a web page from iPrint&Scan when using an Android™ mobile device.
- 36The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 37I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39Carry out calibration to improve the color density
- 40What can happen if the wrong paper is used in your machine.
- 41I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 42When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 43Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 44The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 45When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 46Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Delete print jobs from the print queue.
- 50Use the Universal Printer Driver for BR-Script. (PostScript language emulation)