FAQs & Troubleshooting
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226 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 5Can I confirm that the FAX was sent correctly?
- 6Can I use non-Brother or third party supplies with the Brother machine?
- 7Pre-Required Procedures (Linux)
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9Change the printer driver settings (Windows/macOS)
- 10The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 11I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 12I'm using Macintosh®. What are the settings in the Scanner window used for?
- 13The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 16How do I install additional memory?
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20What can happen if the wrong paper is used in your machine.
- 21Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 22I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 23Does NC-2200w work with Windows Vista?
- 24I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 25Can I reduce the size of a received fax on this machine?
- 26I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Delete print jobs from the print queue.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 32Verify if the Brother machine has a dial tone
- 33I'm using Windows XP. I cannot scan with the USB cable.
- 34When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 35Why doesn't the machine answer when receiving a call?
- 36When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 37I'm using Macintosh. What is the PreScan option used for?
- 38What driver package format is supported by my Linux distribution?
- 39My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 42Can I print from and scan to iPhone, iPod touch and iPad?
- 43The printer status is Offline or Paused.
- 44When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 45I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47The keys on the control panel do not respond.
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 50I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)