FAQs & Troubleshooting
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321 Results
- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4Wrinkles or creases
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6What kind of memory can I use?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 10Scan and save a document in PDF format (Scan to File)
- 11Ghost
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Can I use voice mail on the same line as my Brother machine?
- 16Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 17How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 18I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 19Why doesn't the machine answer when receiving a call?
- 20Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 23Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 24The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 25I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27Remotely access my Brother machine to forward my faxes to another machine.
- 28The printer status is Offline or Paused.
- 29When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 30Toner specks
- 31Black toner marks across the page
- 32Line across the page
- 33Gray background
- 34I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 35Black lines down the page
- 36Cannot print after a Windows 10 update (June 2020)
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38I cannot send a fax using PC-FAX (Windows 10)
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 41Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 42Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 43What is Brother iPrint&Scan?
- 44The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 45Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 46Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 47Locate files scanned with ControlCenter3 (For Windows)
- 48Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 49Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 50How do I clear the message "Document Jam" from the LCD display?