FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Wrinkles or creases
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6Faint
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Scan and save a document in PDF format (Scan to File)
- 12Toner specks
- 13Ghost
- 14What driver package format is supported by my Linux distribution?
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17Black toner marks across the page
- 18White lines across the page
- 19Hollow print
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21What is Brother iPrint&Scan?
- 22How to identify your Operating System (OS).
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24Verify if the Brother machine has a dial tone
- 25My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 26Delete print jobs from the print queue.
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 31I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 32When I try to send a fax the message "FAX # Restricted" appears on the display.
- 33Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 35Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 36I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 37Which E-mail packages are compatible with ControlCenter3?
- 38White spots or black spots at 3.7 in. (94 mm) intervals
- 39Line across the page
- 40Confirm that a FAX I sent was received correctly
- 41Gray background
- 42When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 43What is the BRAdmin Professional software used for?
- 44Black lines down the page
- 45All black
- 46Cannot print after a Windows 10 update (June 2020)
- 47Large characters are printed incorrectly. (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49I want to print using CUPS while keeping SELinux enabled. (Linux)
- 50I cannot print using my Brother machine on a wired network. (Windows/macOS)