FAQs & Troubleshooting
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295 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The printer status is Offline or Paused.
- 5ControlCenter3 displays a blank screen at startup (Windows)
- 6I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 7The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9Scan and save a document in PDF format (Scan to File)
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 12When I print, the pages are smudged with ink. What should I do?
- 13I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 14What driver package format is supported by my Linux distribution?
- 15Pre-Required Procedures (Linux)
- 16When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 17I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 21When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 22Why doesn't the machine answer when receiving a call?
- 23Why can't I print when an ink cartridge is empty?
- 24Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 27I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 28What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 29I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 32How do I factory reset the print server?
- 33Can I still receive faxes or calls when the machine is switched off?
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 35I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 36I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 37Can I print using only the black ink cartridge when the Color cartridges have run out?
- 38I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 39I am having issues with the paper feed. What can I do?
- 40Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 41I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 42Cannot print after a Windows 10 update (June 2020)
- 43The edge of glossy paper is smudged.
- 44Where is the USB port on the machine? I can't find it on the back of the unit.
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47How do I print on an envelope?
- 48My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.