FAQs & Troubleshooting
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307 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9I cannot print using my Brother machine on a wireless network (Windows)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 13I am asked to enter a password when starting the Remote Setup application. What is the password?
- 14The printer status is Offline or Paused.
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16How do I clean white or black spots on printed documents?
- 17I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 18I cannot print using my Brother machine on a wireless network (Mac)
- 19I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 20Wireless setup is requesting a WPS PIN to complete the setup
- 21What is Brother iPrint&Scan?
- 22Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27I am using Windows. When I print a document, the printed page is blank. What should I do?
- 28Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 31Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 34The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 35How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 36When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Cannot print after a Windows 10 update (June 2020)
- 39Set up your Brother machine on a wireless network.
- 40When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 43Print a web page from iPrint&Scan when using an Android™ mobile device.
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Change the printer driver settings (Windows/macOS)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 50How do I clear paper jams at the back of the machine?