FAQs & Troubleshooting
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307 Results
- 51I am using Windows. When I print a document, the printed page is blank. What should I do?
- 52Can I confirm that the FAX was sent correctly?
- 53When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 54I cannot send a fax using PC-FAX (Windows 10)
- 55Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 56Use the Universal Printer Driver for PCL
- 57Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 58The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 59Print a web page from iPrint&Scan when using an Android™ mobile device.
- 60The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 61What is the Network Shared printing?
- 62Locate files scanned with ControlCenter2 (For Macintosh)
- 63When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 64Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 65The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 66The paper is skewed when it's printed.
- 67I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 68I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 69I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 70What is the maximum number of recipients when broadcasting a fax?
- 71The printer status is Offline or Paused.
- 72How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 73I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 74I get a TS error when trying to print on a wireless network.
- 75Enable the Brother machine's network interface.
- 76Protect your Brother machine against unauthorised access over the network
- 77The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 78Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 79Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 80Do I need a telephone line to send and receive faxes with my Brother machine?
- 81Send a fax
- 82How do I make my faxed documents lighter or darker? (Fax Contrast)
- 83The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 84I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 85When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 86I am asked to enter a password when starting the Remote Setup application. What is the password?
- 87What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 88Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 89What is SecureEasySetup™, Wi-Fi Protected Setup (PBC*)or AOSS™?
- 90Scan a document from a Windows Vista application
- 91I am having a problem receiving faxes.
- 92I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 93The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 94What is the recommended paper?
- 95My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 96The downloaded driver's name is different from my machine's name. (Linux)
- 97How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 98Open the Status Monitor
- 99The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 100Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4