FAQs & Troubleshooting
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350 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3What is Brother iPrint&Scan?
- 4Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 5How can I print, fax, copy and scan using A3/Ledger size paper?
- 6One or more of my colors are not printing (blank). What can I do?
- 7Replace Ink
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Protect your Brother machine against unauthorised access over the network
- 13Pre-Required Procedures (Linux)
- 14Discover the MAC address of the Brother network card
- 15Scan and save a document in PDF format (Scan to File)
- 16Scan multiple pages into one file instead of each scan being saved as a separate file.
- 17The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22How many times will my Brother machine automatically redial a number?
- 23Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 24What driver package format is supported by my Linux distribution?
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Enable the Brother machine's network interface.
- 29Delete print jobs from the print queue.
- 30Can I use AirPrint with my Brother machine?
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 33I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Scan from the Brother iPrint&Scan application using Windows Phone.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39I still receive the error message "Paper Jam" after I removed the jammed paper.
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41The printer status is Offline or Paused.
- 42How do I clear the message "Cannot Detect" from the display?
- 43When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 44Can I use voice mail on the same line as my Brother machine?
- 45Change the user interface of ControlCenter3
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47What is Distinctive Ring and how do I program it?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49How do I load envelopes into my machine?
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina