FAQs & Troubleshooting
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305 Results
- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 6Clear the paper jam or printer jam.
- 7The printer status is Offline or Paused.
- 8Scan and save a document in PDF format (Scan to File)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12What is Distinctive Ring and how do I program it?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14How to identify your Operating System (OS).
- 15The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 16The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 17Scan multiple pages into one file instead of each scan being saved as a separate file.
- 18I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 19I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 20How do I factory reset the print server?
- 21I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 22Why can't I print when an ink cartridge is empty?
- 23How do I know the current network configuration?
- 24What driver package format is supported by my Linux distribution?
- 25Can I print from or scan to Android™ Smartphone?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 27One or more of my colors are not printing (blank). What can I do?
- 28I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 29I cannot print using my Brother machine on a wireless network (Mac)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Protect your Brother machine against unauthorised access over the network
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Why doesn't the machine answer when receiving a call?
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 40I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 41Can third party ink be used to refill the ink cartridges?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 45I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 46Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 47I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.