FAQs & Troubleshooting
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304 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2Clear the paper jam or printer jam.
- 3How do I store numbers on my fax machine for easy dialing? (One-Touch, Speed Dial)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 6When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 7When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Pre-Required Procedures (Linux)
- 10Can I print from or scan to Android™ Smartphone?
- 11The edge of glossy paper is smudged.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15What is the BRAdmin Professional software used for?
- 16Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 17The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 18How do I set a password on my Brother network card?
- 19I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 20Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 21I have changed the NetBIOS name of the print/scan server, but the name does not change. Why?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 25I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 26I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 27I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 28Cannot print after a Windows 10 update (June 2020)
- 29Protect your Brother machine against unauthorised access over the network
- 30Delete print jobs from the print queue.
- 31The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 35I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 36Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 39I'm using Macintosh. What is the PreScan option used for?
- 40Why can't I print when an ink cartridge is empty?
- 41How do I know the current network configuration?
- 42Command List of brscan. (Linux)
- 43I am unable to print from a client PC to a printer on a print server. (Linux)
- 44Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47Wireless setup is requesting a WPS PIN to complete the setup
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49I cannot print using my Brother machine on a wireless network (Windows)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.