FAQs & Troubleshooting
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339 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5What is Brother iPrint&Scan?
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7Can I print from or scan to Android™ Smartphone?
- 8What driver package format is supported by my Linux distribution?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10How do I know which side up my photo paper should be in the tray?
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13I cannot print using my Brother machine on a wireless network (Windows)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15Print using only the black ink cartridge when the Color cartridges have run out.
- 16Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 17Can I use voice mail on the same line as my Brother machine?
- 18One or more of my colors are not printing (blank). What can I do?
- 19Paper Jam
- 20When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 21When I print, the pages are smudged with ink. What should I do?
- 22How to identify your Operating System (OS).
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 25The printer status is Offline or Paused.
- 26Scan and save a document in PDF format (Scan to File)
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 29Replace Ink
- 30How do I load envelopes into my machine?
- 31I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Pre-Required Procedures (Linux)
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 37Is my Brother machine compatible with Windows Vista?
- 38When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 42When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 45Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 46What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 47Print the Network Configuration List
- 48I cannot send a fax using PC-FAX (Windows 10)
- 49Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 50Scan from the Brother iPrint&Scan application using Windows Phone.