FAQs & Troubleshooting
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149 Results
- 1My machine does regular cleaning cycles in the night. How can I correct this?
- 2Can I print from or scan to Android™ Smartphone?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5The printer status is Offline or Paused.
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Delete print jobs from the print queue.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12How to identify your Operating System (OS).
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15My FAX/MFC will not Dial. Why?
- 16How can I remove horizontal white lines and other flaws from documents printed on my Fax/DCP/MFC?
- 17Cannot print after a Windows 10 update (June 2020)
- 18Change the printer driver settings (Windows/macOS)
- 19In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 20Why doesn't the machine answer when receiving a call?
- 21Can I reduce the size of a received fax on this machine?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 25Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 26Scan a document using "Scanner and Camera Wizard" in Windows XP
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28How do I clean the Scanner to improve the copy or fax quality?
- 29Uninstall the drivers (Windows)
- 30I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 31Install the built-in drivers (For Windows 8 and Windows 10)
- 32Scan an image and insert it in a Windows XP application
- 33Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 34What format are the attachments when a document is scanned to an e-mail address and is a special viewer needed?
- 35I cannot print from my computer via USB.
- 36Is my Brother machine compatible with third party print servers?
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38Clear the paper jam or printer jam.
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 41I'm using Macintosh®. What are the settings in the Scanner window used for?
- 42The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 43Scan a document from the Windows Vista Photo Gallery
- 44Scan a document from a Windows XP application
- 45I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 48I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 49Vertical streaks appear in my copies.
- 50Open the Control Panel (For Windows)