FAQs & Troubleshooting
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- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2How do I know which side up my photo paper should be in the tray?
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6How many times will my Brother machine automatically redial a number?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The printer status is Offline or Paused.
- 10I can print but cannot scan via network. (For Windows)
- 11Can I use voice mail on the same line as my Brother machine?
- 12Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 13When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 18Can I confirm that the FAX was sent correctly?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20What driver package format is supported by my Linux distribution?
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 23Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 24Print command (cupswrapper) (Linux)
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27The edge of glossy paper is smudged.
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 30Which E-mail packages are compatible with ControlCenter3?
- 31When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 32Where is the USB port on the machine?
- 33Uninstall the drivers. (Mac OS X 10.5)
- 34Why can't I print when an ink cartridge is empty?
- 35How do I load paper?
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37Open the "Scanners and Cameras" and Properties.
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 39Set the date and time
- 40I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43I cannot make borderless prints.
- 44Can I use AirPrint with my Brother machine?
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46Can I print from or scan to Android™ Smartphone?
- 47Configure a cover page for PC-FAX.
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 50When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".