FAQs & Troubleshooting
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- 1When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3One or more of my colors are not printing (blank). What can I do?
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5How do I load paper?
- 6I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 7Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 8I'm using Macintosh. What is the PreScan option used for?
- 9Locate files scanned with ControlCenter2 (For Macintosh)
- 10My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 11The printer status is Offline or Paused.
- 12When I print, the pages are smudged with ink. What should I do?
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 15What is the Network Shared printing?
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17Scan and save a document in PDF format (Scan to File)
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 20I cannot make borderless prints.
- 21I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 22Set the date and time
- 23Why doesn't the machine answer when receiving a call?
- 24Open the Control Panel (For Windows)
- 25The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27Can I use voice mail on the same line as my Brother machine?
- 28Change the printer driver settings (Windows/macOS)
- 29How many times will my Brother machine automatically redial a number?
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 32Can I print a report that will show all of my Speed Dial and Group numbers?
- 33Can I print using only the black ink cartridge when the Color cartridges have run out?
- 34I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 35Where is the USB port on the machine?
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Print command (LPR) (Linux)
- 38Firewall port requirements of the Scan Key Tool (Linux)
- 39Download a file from the "Downloads" section and save it to Windows 8 computer.
- 40How to identify your Operating System (OS).
- 41The edge of glossy paper is smudged.
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43Scan a document in Mac OS X 10.6.
- 44When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 45I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47What is Distinctive Ring and how do I program it?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 50What driver package format is supported by my Linux distribution?