FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 4Scan and save a document in PDF format (Scan to File)
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Can I print from or scan to Android™ Smartphone?
- 7I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 8When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10When I print, the pages are smudged with ink. What should I do?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 13One or more of my colors are not printing (blank). What can I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 15I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 16When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 17The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 18What driver package format is supported by my Linux distribution?
- 19ControlCenter3 displays a blank screen at startup (Windows)
- 20The printer status is Offline or Paused.
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25Can I use voice mail on the same line as my Brother machine?
- 26How to identify your Operating System (OS).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29How do I clear Machine Error 46?
- 30Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 31Can third party ink be used to refill the ink cartridges?
- 32I am having issues with the paper feed. What can I do?
- 33I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 36I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 37Change the printer driver settings (Windows/macOS)
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 41I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 42When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 43What kind of Media Adapter can I use?
- 44My FAX/MFC will not Dial. Why?
- 45I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 46I'm using Macintosh. What is the PreScan option used for?
- 47Images of the thumbnail page from the media (memory) card won't print.
- 48Paper size settings are unavailable when I print from OpenOffice (Linux)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.