FAQs & Troubleshooting
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224 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 5I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 6I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 7When trying to print from Mac OS® X the print queue is stopped.
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 10I can print but cannot scan via network. (For Windows)
- 11The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 12My FAX/MFC will not Dial. Why?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14What driver package format is supported by my Linux distribution?
- 15How to identify your Operating System (OS).
- 16I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 17I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 18I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 19I cannot save a file downloaded from the Brother support website (For Windows)
- 20When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 21Why doesn't the machine answer when receiving a call?
- 22Can I still receive faxes or calls when the machine is switched off?
- 23Pre-Required Procedures (Linux)
- 24I cannot print from my computer via network. (For Windows)
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Discover the MAC address of the Brother network card
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31Scan a document from the Windows Vista Photo Gallery
- 32I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 35I'm using Macintosh. What is the PreScan option used for?
- 36How do I know the current network configuration?
- 37When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 38Uninstall Scan-key-tool. (Linux)
- 39Verify the Brother machine connected to the Wired Network (For Windows)
- 40I cannot print from my computer via network. (For Macintosh)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 43Uninstall the scanner driver. (Linux)
- 44All print jobs are aborted and nothing is printed. (Linux)
- 45Delete print jobs from the print queue.
- 46Download a file from the "Downloads" section and save it to Windows 8 computer.
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 48The printer status is Offline or Paused.
- 49Functions supported in the Windows 7 built-in drivers
- 50I can print but cannot scan via network. (For Macintosh)