FAQs & Troubleshooting
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224 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 2What driver package format is supported by my Linux distribution?
- 3"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Pre-Required Procedures (Linux)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The printer status is Offline or Paused.
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 10How do I factory reset the print server?
- 11I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 13How do I know the current network configuration?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 18How to identify your Operating System (OS).
- 19Functions supported in the Windows 7 built-in drivers
- 20The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 21My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23Cannot print after a Windows 10 update (June 2020)
- 24Change the printer driver settings (Windows/macOS)
- 25I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 28When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 31Why doesn't the machine answer when receiving a call?
- 32What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 33I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 34I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 35When trying to print from Mac OS® X the print queue is stopped.
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 39I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 40I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 41I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Delete print jobs from the print queue.
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45Discover the MAC address of the Brother network card
- 46Can I print from or scan to Android™ Smartphone?
- 47Can I print from and scan to iPhone, iPod touch and iPad?
- 48Can I print using only the black ink cartridge when the Color cartridges have run out?
- 49When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?