FAQs & Troubleshooting
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252 Results
- 1What driver package format is supported by my Linux distribution?
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5Does NC-2200w work with Windows Vista?
- 6Pre-Required Procedures (Linux)
- 7I am having issues with the paper feed. What can I do?
- 8One or more of my colors are not printing (blank). What can I do?
- 9Cannot print after a Windows 10 update (June 2020)
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11Change the printer driver settings (Windows/macOS)
- 12Functions supported in the Windows 7 built-in drivers
- 13Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 17What is Distinctive Ring and how do I program it?
- 18Can I print from and scan to iPhone, iPod touch and iPad?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20When I print, the pages are smudged with ink. What should I do?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22The driver installation finished successfully but I cannot print. (Linux)
- 23I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 24Which E-mail packages are compatible with ControlCenter3?
- 25When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 26When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 27Why can't I print when an ink cartridge is empty?
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29After I installed Sun JavaVM, some applications will not work correctly.
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31Check the firmware version.
- 32Delete print jobs from the print queue.
- 33How to identify your Operating System (OS).
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35Can I print from or scan to Android™ Smartphone?
- 36How do I adjust the number of times my Brother machine rings before it answers?
- 37Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Scan and save a document in PDF format (Scan to File)
- 39I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 40When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 41How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 42Scan a document from the Windows Vista Photo Gallery
- 43Change the user interface of ControlCenter3
- 44Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 45I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 46"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 47Where is the USB port on the machine? I can't find it on the back of the unit.
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49Can I confirm that the FAX was sent correctly?
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.