FAQs & Troubleshooting
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252 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan and save a document in PDF format (Scan to File)
- 3I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 5I am having issues with the paper feed. What can I do?
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7What driver package format is supported by my Linux distribution?
- 8Pre-Required Procedures (Linux)
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Which E-mail packages are compatible with ControlCenter3?
- 15I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 16I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 17ControlCenter3 displays a blank screen at startup (Windows)
- 18Can I confirm that the FAX was sent correctly?
- 19I cannot install Brother drivers on Debian 10 or later (Linux)
- 20When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 21I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Large characters are printed incorrectly. (Linux)
- 24Delete print jobs from the print queue.
- 25How to identify your Operating System (OS).
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 28How can I clear the "INK EMPTY" message?
- 29When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 30What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 31Can I reduce the size of a received fax on this machine?
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33Why can't I print when an ink cartridge is empty?
- 34I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 35The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 36Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 37Configure and use PC-FAX (CUPS) (Linux)
- 38Cannot print after a Windows 10 update (June 2020)
- 39The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 40Paper size settings are unavailable when I print from OpenOffice (Linux)
- 41Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 42I cannot print from my computer via USB.
- 43The printer status is Offline or Paused.
- 44How do I clear Machine Error 46?
- 45How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 46One or more of my colors are not printing (blank). What can I do?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48What is Distinctive Ring and how do I program it?
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.