FAQs & Troubleshooting
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120 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2RFID calibration does not finish or fails. I cannot write RFID tags.
- 3Using the CommTool (for Windows)
- 4How to calibrate the RFID
- 5Printing is not possible.
- 6Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 7I cannot install the Windows driver.
- 8The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 9My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 10The label is skipped when printing.
- 11The time on the printer is incorrect.
- 12How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 13Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 14How to install the Windows driver via Wi-Fi®/ wired network
- 15The label wraps around the platen roller when using the cutter.
- 16Enable or disable Bluetooth Low Energy (BLE)
- 17How to connect the printer to your computer (for Windows)
- 18How do I reset Wi-Fi® setting?
- 19The left or right side of the label is not printed correctly.
- 20The printing position of small label is incorrect.
- 21How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 22How to install the Windows driver via Bluetooth®
- 23How to execute the printer configuration (Self-test) to debug
- 24How to add a new stock from the Seagull driver
- 25How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 26How to transfer the print programs or templates using FBPL commands
- 27I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 28BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 29The print quality is poor.
- 30An RFID error occurred.
- 31The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 32The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 33How to load the Media
- 34The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 35I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 36Can I use a 38.1 mm (1.5") paper core?
- 37I cannot connect my machine to the wireless network.
- 38How to install Brother software on a computer not connected to the Internet
- 39Printed barcodes cannot be read.
- 40How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 41When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 42The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 43How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 44How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 45I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 46The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 47The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 48The printed label is wrinkled.
- 49How to open the Devices and Printers window
- 50How do I connect the printer and my mobile device via Bluetooth®?