FAQs & Troubleshooting
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120 Results
- 1Enable or disable Bluetooth Low Energy (BLE)
- 2The left or right side of the label is not printed correctly.
- 3Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 4RFID calibration does not finish or fails. I cannot write RFID tags.
- 5How to add a new stock from the Seagull driver
- 6How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 7How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 8How to connect the printer to your computer (for Windows)
- 9An RFID error occurred.
- 10How to install the External Roll Holder (Optional)
- 11How to set the Direct Thermal or Thermal Transfer Print Methods
- 12How do I clean / maintain my printer?
- 13Using the CommTool (for Windows)
- 14How to load the Media
- 15When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 16I cannot install the Windows driver.
- 17I cannot connect my machine to the wireless network.
- 18The printing position of small label is incorrect.
- 19The label wraps around the platen roller when using the cutter.
- 20I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 23How to clean the Print Head
- 24How to load the Ribbon
- 25How to update firmware to all printers on the same subnet at the same time
- 26How can I use Crop Print function? (How to print multiple barcodes from a PDF file separately) (For Windows only)
- 27How do I reset Wi-Fi® setting?
- 28I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 29How to adjust the cut position (For Windows)
- 30How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 31How to install the Windows driver via Wi-Fi®/ wired network
- 32How to adjust the printout position
- 33How to clean the Platen Roller
- 34Can I use a 38.1 mm (1.5") paper core?
- 35Where can I find the printer's network settings, such as IP address?
- 36What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 37How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 38How to update the firmware
- 39How to install Brother software on a computer not connected to the Internet
- 40When I print a long label or many labels continuously, printing stops suddenly before finishing.
- 41I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 42BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 43How to calibrate the RFID
- 44The label is skipped when printing.
- 45Printing the printer configuration (Self-test)
- 46(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 47Find the Wireless Security Information (e.g., SSID, Network key, etc.) for Windows
- 48The print quality is poor.
- 49How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 50The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.