FAQs & Troubleshooting
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186 Results
- 1How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 2How do I transfer label or slip templates?
- 3(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How do I clear paper jam?
- 6Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 7How do I reset the PS-9000 to factory default settings?
- 8How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 9I cannot install the printer driver or print in Windows 11.
- 10When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 11The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 12Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 13The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 14The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 15What are the cleaning sheets for? When do I use them?
- 16I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 20How do I transfer label templates with P-touch Transfer Express?
- 21How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22When I try to print a label, it comes out blank. (for Mac)
- 23How to make labels using "Small Address Labels" (P-touch Editor 5.0 for Mac)
- 24I cannot discover the product with the configuration utility.
- 25How do I replace the cutter blade?
- 26Where can I download the latest P-touch Editor for Mac?
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 29The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 30(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 31How to open the Devices and Printers window
- 32Can I directly operate my printer from a self-developed application software and print a label?
- 33I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37When I try to use the database function, an application error occurs.
- 38How can I use the Sequential Numbering function? (P-touch Editor 5.0 for Mac)
- 39Can multiple P-touch printers be connected to PS-9000?
- 40Where can I find my Brother printer's serial number?
- 41When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 42My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 43How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 44How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 45How do I create name badges by joining "First Name" and "Last Name" fields together?
- 46How to use the "Auto Format" function.
- 47Printing is not possible. (USB connection)
- 48Suddenly my print server stopped printing.
- 49I have an occasional printing problem.
- 50How do I create a Name Badge Label using a template? (P-touch Editor 5.0 for Windows)