FAQs & Troubleshooting
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192 Results
- 1I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 2How do I transfer label or slip templates?
- 3How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 4How do I clear paper jam?
- 5I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 6I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 11When I try to print a label, it comes out blank. (for Mac)
- 12Printing is not possible. (P-touch Editor5.3 for Mac)
- 13Where can I download the latest P-touch Editor for Mac?
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 18How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 19How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 20Printing is not possible. (USB connection)
- 21I cannot discover the product with the configuration utility.
- 22The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 23Suddenly my print server stopped printing.
- 24I have an occasional printing problem.
- 25Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 26Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 27Where can I find my Brother printer's serial number?
- 28When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 29My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 30The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 31The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 32The paper settings specified from the server computer are not reflected on the client computer.
- 33How do I create name badges by joining "First Name" and "Last Name" fields together?
- 34Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 35How do I create an Address Label? (P-touch Editor 5.0 for Mac)
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39How do I uninstall the printer driver?
- 40(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 41How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 42I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 43Uninstalling the printer drivers (Linux®)
- 44How to open the Devices and Printers window
- 45"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 46How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 47When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50How do I transfer label templates with P-touch Transfer Express?