FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear paper jam?

Paper jam is caused by the label roll sticking inside the printer.
Lift up the label lever and remove the jammed paper.

Then, remove any adhesive build-up on the paper guide surface with a cloth dipped in ethanol or isopropyl (rubbing) alcohol.

Lift the label lever Wipe the paper guide

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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