FAQs & Troubleshooting
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136 Results
- 1I cannot print using my Brother machine on a wireless network (Windows)
- 2I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 3Replace Parts
- 4The printer status is Offline or Paused.
- 5What is Brother iPrint&Scan?
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 10Wireless setup is requesting a WPS PIN to complete the setup
- 11Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 12Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 13Change the printer driver settings (Windows/macOS)
- 14Jam E Rear
- 15Jam MP Tray
- 16Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 17Can I print from or scan to Android™ Smartphone?
- 18No Paper
- 19Jam C Inside
- 20Jam B Inside
- 21Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4
- 22Discover the MAC address of the Brother network card
- 23I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 24No Cartridge
- 25I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 26Jam F OP Tray
- 27Jam D Duplex
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Enable the Brother machine's network interface.
- 30Waste Tank Alert
- 31How to identify your Operating System (OS).
- 32Storage Full
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Delete print jobs from the print queue.
- 35The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 36Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 37Print Unable XX
- 38Ink Low
- 39Wrong Paper Size
- 40No DX Tray
- 41Printable area
- 42Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 43No Waste Tank
- 44Paper Low Tray 1 / Tray 2 / Tray 3 / Tray 4
- 45Print a web page from iPrint&Scan when using an Android™ mobile device.
- 46Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 47Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 48Size Error
- 49DX Lever Error
- 50Reset the print server to the default factory settings.