HL-S7000DN

FAQs & Troubleshooting

FAQs & Troubleshooting

Jam A Tray 1 / Tray 2 / Tray 3 / Tray 4

Please follow the steps below to clear the error message "Jam A Tray XX".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


Jam A Tray 1

If the machine's display shows Jam A Tray 1, follow these steps:


  1. Remove any printed pages from the output paper tray.

  2. Pull the top cover release lever (1) as shown and open the top cover.

    Open the top cover.

  3. Open the MP tray and lower it gently.

    Open the MP tray and lower it gently.

  4. Pull both green paper roller tabs toward you to release the paper.

    Pull paper roller tabs toward you to release the paper.

  5. Slowly pull the paper tray out until it stops. Then slightly lift the front of the tray and pull the tray out of the machine.

    Pull the paper tray out.

  6. Use both hands to slowly pull out the jammed paper.

    Pull out the jammed paper.

  7. Make sure that the paper is below the maximum paper mark (maximum paper mark) (1) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

    Make sure that the paper is below the maximum paper mark.

  8. Put the paper tray firmly back in the machine.

  9. Push both the green paper roller tabs toward the back.

    Push paper roller tabs toward the back.

  10. Close the MP tray.

  11. Close the top cover.
If paper dust has accumulated on the surface of the paper pick-up rollers, a paper jam may occur in the paper tray. Click here to see how to clean the paper pick-up rollers.

Jam A Tray 2 / Tray 3 / Tray 4

If the machine's display (hereinafter called LCD) shows Jam A Tray 2, Jam A Tray 3 or Jam A Tray 4 follow these steps:


  1. Slowly pull the paper tray, indicated in the LCD message, until it stops. Then slightly lift the front of the tray and pull the tray out of the machine.

    Slowly pull the paper tray, indicated in the LCD message.

  2. Use both hands to slowly pull out the jammed paper.

    Pull out the jammed paper.
Pulling the jammed paper downward allows you to remove the paper more easily.
  1. Make sure that the paper is below the maximum paper mark (maximum paper mark) (1) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.

    Make sure that the paper is below the maximum paper mark.

  2. Put the paper tray firmly back in the machine.
  • DO NOT pull out the upper paper tray while paper is feeding from a lower paper tray because this will cause a paper jam.

  • If paper dust has accumulated on the surface of the paper pick-up rollers, a paper jam may occur in the paper tray. Click here to see how to clean the paper pick-up rollers.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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HL-S7000DN

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