Please follow the steps below to clear the error message "Jam A Tray XX".

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

• Jam A Tray 1
  
  
• Jam A Tray 2 / Tray 3 / Tray 4

Jam A Tray 1

If the machine's display shows Jam A Tray 1, follow these steps:

1. Remove any printed pages from the output paper tray.
   
   
2. Pull the top cover release lever (1) as shown and open the top cover.
   
   
   
   
   
3. Open the MP tray and lower it gently.
   
   
   
   
   
4. Pull both green paper roller tabs toward you to release the paper.
   
   
   
   
   
5. Slowly pull the paper tray out until it stops. Then slightly lift the front of the tray and pull the tray out of the machine.
   
   
   
   
   
6. Use both hands to slowly pull out the jammed paper.
   
   
   
   
   
7. Make sure that the paper is below the maximum paper mark () (1) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
   
   
   
   
   
8. Put the paper tray firmly back in the machine.
   
   
9. Push both the green paper roller tabs toward the back.
   
   
   
   
   
10. Close the MP tray.
    
    
11. Close the top cover.

Jam A Tray 2 / Tray 3 / Tray 4

If the machine's display (hereinafter called LCD) shows Jam A Tray 2, Jam A Tray 3 or Jam A Tray 4 follow these steps:

1. Slowly pull the paper tray, indicated in the LCD message, until it stops. Then slightly lift the front of the tray and pull the tray out of the machine.
   
   
   
   
   
2. Use both hands to slowly pull out the jammed paper.
   
   
   

3. Make sure that the paper is below the maximum paper mark () (1) in the paper tray. While pressing the green paper-guide release lever, slide the paper guides to fit the paper size. Make sure that the guides are firmly in the slots.
   
   
   
   
   
4. Put the paper tray firmly back in the machine.