FAQs & Troubleshooting
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135 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3How to identify your Operating System (OS).
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5"JAM E" error appears on the LCD. What should I do?
- 6Download a file from the "Downloads" section and save it to Windows 8 computer.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 10What is the life of the consumables?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14What can happen if the wrong paper is used in your machine.
- 15What is the printable area per page?
- 16How can I print envelopes?
- 17What driver package format is supported by my Linux distribution?
- 18Delete print jobs from the print queue.
- 19I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the printer's front panel, or in the driver? If I change the setting in the driver, will the printer's front/control panel setting be used?
- 20What is the BRAdmin Professional software used for?
- 21How can I activate/deactivate the Toner Save Mode?
- 22Cannot print after a Windows 10 update (June 2020)
- 23What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 24Can I print from DOS applications?
- 25"JAM D" error appears on the LCD. What should I do?
- 26"JAM A1 to A4" error appears on the LCD. What should I do?
- 27How do I install the Offset Catch Tray?
- 28Change the language displayed on my Brother machine's LCD.
- 29Open the Control Panel (For Windows)
- 30The paper is skewed when it's printed.
- 31Can I use non-Brother or third party supplies with the Brother machine?
- 32"JAM B" error appears on the LCD. What should I do?
- 33How do I install the Duplex Unit?
- 34How do I install the Optional Tray Unit?
- 35What is the recommended paper?
- 36How do I install additional memory?
- 37The printed letters are slanted, positioned incorrectly.
- 38The paper is creased.
- 39The downloaded driver's name is different from my machine's name. (Linux)
- 40Pre-Required Procedures (Linux)
- 41The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 42I cannot install the driver when using the Driver Install Tool. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 45When printing with monochrome laser printer, the print position shifts. (Linux)
- 46Install the built-in drivers (For Windows 8 or later)
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48I cannot print from my computer via USB.
- 49I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 50How do I lock the control panel settings?
