FAQs & Troubleshooting
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132 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5"JAM B" error appears on the LCD. What should I do?
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7The printer status is Offline or Paused.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9How can I print envelopes?
- 10Cannot print after a Windows 10 update (June 2020)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 13What is the printable area per page?
- 14How do I install the Optional Tray Unit?
- 15What is the recommended paper?
- 16Change the printer driver settings (Windows/macOS)
- 17The paper is skewed when it's printed.
- 18Can I print from DOS applications?
- 19"JAM A1 to A4" error appears on the LCD. What should I do?
- 20"JAM E" error appears on the LCD. What should I do?
- 21How do I install the Offset Catch Tray?
- 22What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 23How do I install additional memory?
- 24What driver package format is supported by my Linux distribution?
- 25How to identify your Operating System (OS).
- 26Can I print from or scan to Android™ Smartphone?
- 27I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 28When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 29I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 30What is a "Generic PCL Driver"?
- 31How do I install the CompactFlash Card?
- 32What is the BRAdmin Professional software used for?
- 33The paper is creased.
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35How do I install the Duplex Unit?
- 36How do I change the length of time the printer will wait until it goes into Power Save mode?
- 37Can I buy any MICR toner?
- 38Nothing is printed on the page.
- 39When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 42How do I factory reset the print server?
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44To install the printer driver easily using a tool. (Linux)
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Delete print jobs from the print queue.
- 47I'm using my Brother machine in a Windows XP/ Windows Vista networked TCP/IP environment. I was able to print, but suddenly I cannot print. Why?
- 48"JAM D" error appears on the LCD. What should I do?
- 49What can happen if the wrong paper is used in your machine.
- 50Vertical blanks appear.
