FAQs & Troubleshooting
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227 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6What is Brother iPrint&Scan?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Turn the Toner Save mode on or off
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11The print speed is slow.
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13What is the BRAdmin Professional software used for?
- 14Replace Fuser
- 15Add your Brother machine with AirPrint (macOS)
- 16I cannot print using my Brother machine on a wireless network (Mac)
- 17Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 18Delete print jobs from the print queue.
- 19Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 20I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 21Print Unable or Print Unable XX
- 22I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 23I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 24Jam Duplex
- 25Jam Rear
- 26Jam Inside
- 27Replace Drum
- 28I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 29I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 30Cover is Open
- 31I cannot print using my Brother machine on a wireless network (Windows)
- 32I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 33The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 34The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 35Change the printer driver settings (Windows/macOS)
- 36Duplex Disabled
- 37Print both sides of paper or a booklet automatically
- 38Drum End Soon
- 39When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 40Replace Toner
- 41Print on labels and envelopes from the MP tray.
- 42Cannot print after a Windows 10 update (June 2020)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44Out of Memory
- 45What kind of paper can I use?
- 46Disable the APIPA protocol.
- 47Install additional memory.
- 48Jam Tray 1 or Jam Tray 2
- 49Jam MP Tray
- 50I cannot save a file downloaded from the Brother support website (For Windows)