FAQs & Troubleshooting
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227 Results
- 1The print speed is slow.
- 2I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 3What is Brother iPrint&Scan?
- 4Turn the Toner Save mode on or off
- 5Replace Drum
- 6Wireless setup is requesting a WPS PIN to complete the setup
- 7Jam Inside
- 8My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 9Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 10I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Print Unable or Print Unable XX
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17Jam Duplex
- 18Uninstall printer drivers (Linux)
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Print both sides of paper or a booklet automatically
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22Reset the print server to the default factory settings.
- 23Replace Laser
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 28Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 29I cannot find some option in the Printing preferences. (For Windows)
- 30I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 33Cover is Open
- 34Size Error DX
- 35Jam Tray 1 or Jam Tray 2
- 36Curled or wavy
- 37Replace Toner
- 38The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 39Protect your Brother machine against unauthorised access over the network
- 40I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 41No Paper
- 42Wrinkles or creases
- 43Printable area
- 44Install the optional tray unit.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 47Replace PF Kit xx
- 48I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 49Replace Fuser
- 50What driver package format is supported by my Linux distribution?