FAQs & Troubleshooting
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128 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Download a file from the "Downloads" section and save it to Windows 8 computer.
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5The printer cannot print full pages of a document. An error message PRINT OVERRUN is printed out.
- 6Can I print from or scan to Android™ Smartphone?
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8What driver package format is supported by my Linux distribution?
- 9I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 12What is the printable area per page?
- 13The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15The printer status is Offline or Paused.
- 16Cannot print after a Windows 10 update (June 2020)
- 17Pre-Required Procedures (Linux)
- 18How to identify your Operating System (OS).
- 19I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 20Printouts (envelopes) have creases.
- 21What can happen if the wrong paper is used in your machine.
- 22When printing with monochrome laser printer, the print position shifts. (Linux)
- 23Delete print jobs from the print queue.
- 24The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 25Change the printer driver settings (Windows/macOS)
- 26What is the recommended paper?
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 30I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 31I want to print using CUPS while keeping SELinux enabled. (Linux)
- 32I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 33I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 34When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 35What is a "Generic PCL Driver"?
- 36What kind of paper can I use?
- 37Printouts have a curl or wave.
- 38Printouts have wrinkles or creases.
- 39Can I print from DOS applications?
- 40How do I install the Optional Tray Unit?
- 41The downloaded driver's name is different from my machine's name. (Linux)
- 42To install the printer driver easily using a tool. (Linux)
- 43I cannot print from my computer via USB.
- 44Paper size settings are unavailable when I print from OpenOffice (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 47I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 48I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 49Uninstall printer drivers (Linux)
- 50Install the built-in drivers (For Windows 8 and Windows 10)