FAQs & Troubleshooting
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139 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Cannot print after a Windows 10 update (June 2020)
- 3What is the recommended paper?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7Printouts have a curl or wave.
- 8The printer status is Offline or Paused.
- 9What is the printable area per page?
- 10I cannot install Brother drivers on Debian 10 or later (Linux)
- 11Change the printer driver settings (Windows/macOS)
- 12What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 13The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 14The printed letters are slanted, positioned incorrectly.
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The paper is skewed when it's printed.
- 17When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 18I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 19What is UPnP and SSDP?
- 20Can I print using the IPP protocol on Windows XP?
- 21How do I disable the APIPA protocol?
- 22Why does the Drum LED blink ?
- 23Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 24Black toner marks appear across the page.
- 25Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 26All print jobs are aborted and nothing is printed. (Linux)
- 27I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29All the lights are flashing together. Red Status and amber Paper, Toner, Drum lights are all flashing.
- 30Printouts (envelopes) have creases.
- 31Printouts have wrinkles or creases.
- 32White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 33How do I factory reset the print server?
- 34The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 35Open the Control Panel (For Windows)
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 38When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
- 39I cannot uninstall the printer driver using Printer Driver Uninstall Tool. (For Windows 7 users who use the printer driver with WSD connection only)
- 40I cannot print from my computer via network. (For Macintosh)
- 41There is no jammed paper in the machine, but still the Paper LED is ON or Flashing.
- 42I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 43In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 44White lines appears down the page.
- 45What do the LED indications mean?
- 46Printouts are faint.
- 47To install the printer driver easily using a tool. (Linux)
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50How to identify your Operating System (OS).