FAQs & Troubleshooting
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HL-5170DN
139 Results
1.
The printer status is Offline or Paused.
2.
The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
3.
I cannot save a file downloaded from the Brother support website (For Windows)
4.
I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
5.
How do I factory reset the print server?
6.
What is the BRAdmin Professional software used for?
7.
Does NC-2200w work with Windows Vista?
8.
I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
9.
Download a file from the "Downloads" section and save it to Windows 8 computer.
10.
What kind of memory can I use?
11.
What is the printable area per page?
12.
My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
13.
Delete print jobs from the print queue.
14.
Can I print from or scan to Android™ Smartphone?
15.
Can I print from and scan to iPhone, iPod touch and iPad?
16.
The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
17.
The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
18.
When I print a document as a booklet from Microsoft Office 2003, a drawing object does not position correctly on the printed page. (For Windows BR-Script Printer Drivers users)
19.
What is the Network Shared printing?
20.
I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
21.
Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
22.
Functions supported in the Windows 7 built-in drivers
23.
What is the password for the print server when connected to a network? What is the user name and password for web browser access?
24.
Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
25.
Uninstall the drivers. (Mac OS X 10.5)
26.
Can I use non-Brother or third party supplies with the Brother machine?
27.
What can happen if the wrong paper is used in your machine.
28.
How do I disable the APIPA protocol?
29.
All print jobs are aborted and nothing is printed. (Linux)
30.
I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)