FAQs & Troubleshooting
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149 Results
- 1The printer status is Offline or Paused.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The machine does not print anything.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Can I print from or scan to Android™ Smartphone?
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I cannot save a file downloaded from the Brother support website (For Windows)
- 10Download a file from the "Downloads" section and save it to Windows 8 computer.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 14Delete print jobs from the print queue.
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17I cannot print from Mac OS X.
- 18What is a "Generic PCL Driver"?
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20The printer prints unexpectedly or it prints garbage.
- 21The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25What driver package format is supported by my Linux distribution?
- 26When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 27I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 28"JAM: D" error appears on the LCD. What should I do?
- 29What is the BRAdmin Professional software used for?
- 30How to identify your Operating System (OS).
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 33"JAM: E" error appears on the LCD. What should I do?
- 34What can happen if the wrong paper is used in your machine.
- 35When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 36What is the recommended paper?
- 37"Jam: Z" error appears on the LCD. What should I do?
- 38What kind of paper should I avoid?
- 39What kind of paper can I use?
- 40Functions supported in the Windows 7 built-in drivers
- 41What kind of labels and transparencies can I use?
- 42I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 43Can I print from DOS applications?
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45The paper is skewed when it's printed.
- 46"Jam: Y" error appears on the LCD. What should I do?
- 47What kind of envelopes should I avoid?
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49"JAM: C" error appears on the LCD. What should I do?
- 50"JAM: B" error appears on the LCD. What should I do?