FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 4JAM INSIDE
- 5Reset the print server to the default factory settings.
- 6"Offline" appears on the Status Monitor.
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12What are the differences between an 'Ad hoc mode' and 'Infrastructure mode' network?
- 13Can I print from or scan to Android™ Smartphone?
- 14JAM DUPLEX
- 15REPLACE TONER
- 16REPLACE DRUM
- 17The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 18What is Brother iPrint&Scan?
- 19NO PAPER T1
- 20The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 22What is the password for the print server when connected to a network? What is the user name and password for web browser access?
- 23I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25Protect your Brother machine against unauthorised access over the network
- 26Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28What is the printable area per page?
- 29Print the Network Configuration page.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Can I print from and scan to iPhone, iPod touch and iPad?
- 33JAM TRAY 1
- 34I get a TS error when trying to print on a wireless network.
- 35Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37FUSER ERROR
- 38DUPLEX DISABLED
- 39TONER LOW
- 40What is the recommended paper?
- 41My Brother machine cannot be used after the access point/router is replaced or the settings are changed
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44What driver package format is supported by my Linux distribution?
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47Can I use AirPrint with my Brother machine?
- 48Discover the MAC address of the Brother network card
- 49CARTRIDGE ERROR
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?