FAQs & Troubleshooting
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- 1The printer status is Offline or Paused.
- 2Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 3JAM REAR
- 4Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 5"Offline" appears on the Status Monitor.
- 6REPLACE DRUM
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 11I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 12JAM INSIDE
- 13NO PAPER T1
- 14What is the printable area per page?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16What is Brother iPrint&Scan?
- 17DUPLEX DISABLED
- 18How to identify your Operating System (OS).
- 19The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 20Change the printer driver settings (Windows/macOS)
- 21FUSER ERROR
- 22DRUM STOP
- 23NO TONER
- 24Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 25DRUM END SOON
- 26What driver package format is supported by my Linux distribution?
- 27Delete print jobs from the print queue.
- 28Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 29MANUAL FEED
- 30DRUM ERROR
- 31Curl or wavy
- 32What is the recommended paper?
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34Can I print from or scan to Android™ Smartphone?
- 35The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 36JAM TRAY 1
- 37I cannot find some option in the Printing preferences. (For Windows)
- 38Wrinkles or creases
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 42Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 43TONER ENDED
- 44FRONT COVER OPEN or FUSER COVER OPEN
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46PRINT OVERRUN
- 47JAM DUPLEX
- 48SERVICE CALL
- 49What can happen if the wrong paper is used in your machine.
- 50Protect your Brother machine against unauthorised access over the network