FAQs & Troubleshooting
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196 Results
- 1How can I activate/deactivate the Toner Save Mode?
- 2What kind of paper can I use?
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 5The printer status is Offline or Paused.
- 6Connect my machine to the wireless network without using the Wireless Setup Wizard (macOS 10.15)
- 7How to identify your Operating System (OS).
- 8Discover the MAC address of the Brother network card
- 9The printed letters are slanted, positioned incorrectly.
- 10The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 11Protect your Brother machine against unauthorised access over the network
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 14Configure the Brother machine for a wireless network with a network cable using the Installation CD-ROM
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 17The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 18Printouts have wrinkles or creases.
- 19Reset the print server to the default factory settings
- 20Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 21How can I configure my printer in a wireless network using SecureEasySetup™, Wi-Fi Protected Setup™ or AOSS™?
- 22'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 23Replace the drum unit.
- 24What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 25What is the BRAdmin Professional software used for?
- 26The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 27I want to print using CUPS while keeping SELinux enabled. (Linux)
- 28The Wireless Setup Wizard shows a dialog prompting me to install the Java Runtime Environment and I cannot finish setting up my Brother machine with a network connection (OS X v.10.10.x).
- 29Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 30The paper is skewed when it's printed.
- 31"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 32The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 33I cannot connect to the print server using my web browser. What should I do?
- 34Printouts have a curl or wave.
- 35Can I use non-Brother or third party supplies with the Brother machine?
- 36Can I print from DOS applications?
- 37When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 38What are the expected yields of the consumables?
- 39Open the Status Monitor
- 40How do I install the printer driver in Windows using a USB interface cable and the CD-ROM?
- 41The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 42I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot find some option in the Printing preferences. (For Windows)
- 45Can I print from or scan to Android™ Smartphone?
- 46Can I print from and scan to iPhone, iPod touch and iPad?
- 47I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 48Change the printer driver settings (Windows/macOS)
- 49I am using Windows. When I print a document, the printed page is blank. What should I do?
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.