FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 3The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 4How to identify your Operating System (OS).
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Delete print jobs from the print queue.
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 10I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 11Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 12Drum Life End Soon
- 13Can I use non-Brother or third party supplies with the Brother machine?
- 14Can I print from DOS applications?
- 15What can happen if the wrong paper is used in your machine.
- 16Print command (cupswrapper) (Linux)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18Download a file from the "Downloads" section and save it to Windows 8 computer.
- 19Can I use AirPrint with my Brother machine?
- 20The printer status is Offline or Paused.
- 21Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 22The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 23Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 24What is the printable area per page?
- 25How can I activate/deactivate the Toner Save Mode?
- 26The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 27Replace the drum unit.
- 28Replace the toner cartridge
- 29White spots appear in areas of dense black printing.
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 32I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 33Protect your Brother machine against unauthorised access over the network
- 34Verify the Brother machine connected to the Wired Network (For Windows)
- 35Can I print from or scan to Android™ Smartphone?
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37Change the printer driver settings (Windows/macOS)
- 38The documents I print from my computer have a curl to them when they feed out of the Brother machine. What can I do?
- 39My Brother machine misfeeds paper.
- 40Printouts have a curl or wave.
- 41When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 42Print command (LPR) (Linux)
- 43Check the firmware version.
- 44Open the Control Panel (For Windows)
- 45Verify the Brother machine connected to the Wired Network (For Macintosh)
- 46The LEDs on the control panel of the printer indicate "Drum Error". Though I cleaned the corona wire, this error message was not cleared. What can I do?
- 47How do I print a Test page?
- 48Printouts have toner specks.
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.