FAQs & Troubleshooting
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165 Results
- 1The printer status is Offline or Paused.
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3What driver package format is supported by my Linux distribution?
- 4How to identify your Operating System (OS).
- 5Error Message from CD installation in Windows XP : Cannot find file bh21xx.pdd. Please locate the file, occurs during installation. The installation states a file is missing.
- 6I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 7Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9The printer cannot print full pages of a document. An error message "PRINT OVERRUN" is printed out.
- 10The printer cannot print full pages of a document. An error message MEMORY FULL is printed.
- 11What is the BRAdmin Professional software used for?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Delete print jobs from the print queue.
- 14Use the Universal Printer Driver for PCL
- 15I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 16Can I print from DOS applications?
- 17What is the printable area per page?
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19Verify the Brother machine connected to the Wired Network (For Windows)
- 20My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Can I print from or scan to Android™ Smartphone?
- 23I cannot print from my computer via network. (For Windows)
- 24I cannot print from the printer in a network-shared environment when using Windows XP SP2 32 bit or Windows Vista 32 bit. What can I do?
- 25What can happen if the wrong paper is used in your machine.
- 26Reset the print server to the default factory settings
- 27I am using Windows Vista 64 bit. I cannot print from the printer in a network-shared environment. What can I do?
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Print command (LPR) (Linux)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31Change the printer driver settings (Windows/macOS)
- 32I cannot print from my computer via network. (For Macintosh)
- 33When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 34The printer prints unexpectedly or it prints garbage.
- 35Printouts have a curl or wave.
- 36How can I print the pages in reverse page order in Windows?
- 37I cannot print over a network using the XML Paper Specification Printer Driver.
- 38Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 39I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 40The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 41I am using Windows. When I print a document, the printed page is blank. What should I do?
- 42"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 43The print speed is very slow when I use XML Paper Specification Printer Driver.
- 44Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 45The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47What are the expected yields of the consumables?
- 48What is the recommended paper?
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50What is the difference between the toner cartridge and the drum unit?