FAQs & Troubleshooting
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165 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 4The printer status is Offline or Paused.
- 5What is the BRAdmin Professional software used for?
- 6White spots appear in areas of dense black printing.
- 7Delete print jobs from the print queue.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Printouts have a curl or wave.
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11Download a file from the "Downloads" section and save it to Windows 8 computer.
- 12The printer prints unexpectedly or it prints garbage.
- 13Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 14I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 15The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 16'Get More Info' option in Windows® 2000 is not working with IPP. What should I do?
- 17Printouts have toner specks.
- 18What driver package format is supported by my Linux distribution?
- 19I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21How to identify your Operating System (OS).
- 22I cannot print from my computer via USB.
- 23Change the printer driver settings (Windows/macOS)
- 24I am using Windows. When I print a document, the printed page is blank. What should I do?
- 25What is a "Generic PCL Driver"?
- 26How can I clean the inside of the printer?
- 27Black toner marks appear across the page.
- 28White Spots on black text and graphics at 75 mm (2.95 in.) intervals and Black Spots at 75 mm (2.95 in.) intervals.
- 29Printouts are with gray background.
- 30What is the recommended paper?
- 31The printed letters are slanted, positioned incorrectly.
- 32How can I clean the corona wire of the drum unit?
- 33I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 34Replace the drum unit.
- 35Where do I find the complete User's Guide?
- 36Output sheets are completely black.
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 39Protect your Brother machine against unauthorised access over the network
- 40Use the Universal Printer Driver for PCL
- 41I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 42Supported models of Universal Printer Driver for PCL
- 43"Clean Corona Wire" message continues to appear on the PC screen, even though I have cleaned the corona wire of the drum unit.
- 44I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46How can I change the printer settings?
- 47How do I print a Test page?
- 48I cannot connect to the print server using my web browser. What should I do?
- 49I want to use a different Port number other than 631 with Windows 2000/XP, Windows Vista and Windows Server 2003 IPP. What should I do?
- 50Uninstall the drivers. (Mac OS X 10.5)