FAQs & Troubleshooting
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206 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What is the protocol specification of the NC-4100h Type 2 print server?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5What is the BRAdmin Professional software used for?
- 6What kind of envelopes should I avoid?
- 7JAM REAR
- 8I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 9The machine does not print anything.
- 10Delete print jobs from the print queue.
- 11I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 12Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Functions supported in the Windows 7 built-in drivers
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Change the printer driver settings (Windows/macOS)
- 17I cannot print from Mac OS X.
- 18What kind of barcodes can I print?
- 19The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 20Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 21What kind of paper can I use?
- 22Can I use non-Brother or third party supplies with the Brother machine?
- 23What is the printable area per page?
- 24How do I install the Lower Tray Unit? (LT-500)
- 25My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 26Windows 7 Support Information
- 27COVER OPEN
- 28What driver package format is supported by my Linux distribution?
- 29The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 30Can I print from or scan to Android™ Smartphone?
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 33PAPER JAM
- 34JAM MP TRAY
- 35How do I clean the corona wire of the drum unit?
- 36I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 37When trying to print from Mac OS® X the print queue is stopped.
- 38When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 39Print on both sides of the paper(2-sided/Duplex Printing).
- 40How do I install additional memory? (DIMM)
- 41The image is ghosted.
- 42The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44Windows 10 Support Information
- 45What is the Network Shared printing?
- 46I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 47Uninstall the drivers. (Mac OS X 10.5)
- 48White spots on black text and graphics or black spots appear at 94 mm (3.7 in.) intervals.
- 49How do I change the print server password?
- 50Uninstall the printer drivers (For Windows)