FAQs & Troubleshooting
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- 1What kind of labels and transparencies can I use?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Can I print from or scan to Android™ Smartphone?
- 8Change the printer driver settings (Windows/macOS)
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11The printer prints unexpectedly or it prints garbage.
- 12The machine does not print anything.
- 13Printouts have a curl or wave.
- 14I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 15Cannot print after a Windows 10 update (June 2020)
- 16I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 17Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18What is Status Monitor and how can I turn it on/off?
- 19I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22How do I install additional memory? (DIMM)
- 23The printed letters are slanted, positioned incorrectly.
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 26I am unable to print from a client PC to a printer on a print server. (Linux)
- 27To install the printer driver easily using a tool. (Linux)
- 28The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30The driver installation finished successfully but I cannot print. (Linux)
- 31All print jobs are aborted and nothing is printed. (Linux)
- 32I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 33Uninstall printer drivers (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35Printouts have wrinkles or creases.
- 36I'm using Windows®. I want to change the paper tray and paper size settings. Do I change these things on the control panel, or in the driver? If I change the setting in the driver, will the control panel setting be used?
- 37Which emulation modes does this printer have?
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39Print command (cupswrapper) (Linux)
- 40I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 41I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 42Pre-Required Procedures (Linux)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The printer status is Offline or Paused.
- 45The paper is skewed when it's printed.
- 46JAM DUPLEX
- 47What is the protocol specification of the NC-4100h Type 2 print server?
- 48I cannot print from Mac OS X.
- 49I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 50JAM INSIDE