FAQs & Troubleshooting
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- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The machine does not print anything.
- 3Change the printer driver settings (Windows/macOS)
- 4Print on both sides of the paper(2-sided/Duplex Printing).
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What kind of memory can I use?
- 7I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 8The paper is skewed when it's printed.
- 9The printer prints unexpectedly or it prints garbage.
- 10Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 11Printouts have a curl or wave.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13What is the printable area per page?
- 14I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 15I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17What kind of paper should I avoid?
- 18What is the protocol specification of the NC-4100h Type 2 print server?
- 19Printouts have wrinkles or creases.
- 20When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 21What is the BRAdmin Professional software used for?
- 22Can I print from or scan to Android™ Smartphone?
- 23The printer cannnot print and the error message "There was an error writing to LPT1:(or BRUSB) for the printer." appears on my PC. What should I do?
- 24I cannot use the "Modules Update" button on Web BRAdmin.
- 25I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 26JAM REAR
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28Uninstall the drivers. (Mac OS X 10.5)
- 29Can I print from DOS applications?
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32I cannot print from my computer via network. (For Macintosh)
- 33I updated the Web BRAdmin and cannot enable the logging function.
- 34How do I turn off the Quick Print Setup?
- 35Uninstall the printer drivers (For Windows)
- 36What driver package format is supported by my Linux distribution?
- 37Cannot print after a Windows 10 update (June 2020)
- 38Delete print jobs from the print queue.
- 39How to identify your Operating System (OS).
- 40I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 41Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 42I cannot print from Mac OS X.
- 43How do I print on labels, transparencies etc?
- 44In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 45What kind of paper can I use?
- 46JAM TRAY 1
- 47I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49What can happen if the wrong paper is used in your machine.
- 50What are the differences between the BRAdmin Professional and the Web BRAdmin software?