FAQs & Troubleshooting
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184 Results
- 1I cannot print from the MP Tray. Why?
- 2The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 3Functions supported in the Windows 7 built-in drivers
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5The machine does not print anything.
- 6I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10PAPER JAM
- 11What is a "Generic PCL Driver"?
- 12How do I install the Lower Tray Unit? (LT-500)
- 13Can I print from or scan to Android™ Smartphone?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How to identify your Operating System (OS).
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 19How do I install additional memory? (DIMM)
- 20My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 21What driver package format is supported by my Linux distribution?
- 22What is Optional Font Package (BS-3000)?
- 23What kind of labels and transparencies can I use?
- 24How do I install the Optional Network Board?(Nc-4100h)
- 25What is Status Monitor and how can I turn it on/off?
- 26JAM REAR
- 27The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 28What kind of memory can I use?
- 29Can I use non-Brother or third party supplies with the Brother machine?
- 30What is the BRAdmin Professional software used for?
- 31The paper is skewed when it's printed.
- 32What kind of envelopes should I avoid?
- 33JAM DUPLEX
- 34What is the protocol specification of the NC-4100h Type 2 print server?
- 35Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 36What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 37Can I print using the IPP protocol on Windows XP?
- 38What is the difference between the toner cartridge and the drum unit?
- 39I cannot print from my computer via network. (For Windows)
- 40Cannot print after a Windows 10 update (June 2020)
- 41What kind of paper should I avoid?
- 42What kind of USB cable should I use?
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 44JAM TRAY 2
- 45JAM TRAY 1
- 46JAM MP TRAY
- 47I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 48What can happen if the wrong paper is used in your machine.
- 49How do I replace LASER KIT?
- 50What is an 'In-Box'(built-in) Driver' and 'Native Brother Printer Driver'?